Our Company

Prior to co-founding CRIO, Raymond owned and operated a clinical research site. He has over 10 years of management consulting experience, including The Boston Consulting Group. He also started Bench Core, a real estate data analytics company that was acquired by RefineRE. He began his career as an attorney and has JD and BA degrees from Harvard University. When not at work, Raymond likes to attempt yoga poses, and to travel with his wife and 4 children.

Jonathan leads CRIO’s customer experience and quality management teams. An active thought leader, blogger and presenter, Jonathan serves on the board and executive committee of the Society for Clinical Data Management (SCDM), and has been on the advisory boards of CDISC and DIA. Jonathan is co-lead with the Decentralized Trials and Research Alliance (DTRA) workstream initiative and a co-author on upcoming eCOA Consortium publications.

Matt boasts 25 years of software development and leadership roles for a range of companies, from established, consumer-facing software to cutting edge, medical startups. An avid practitioner of Agile planning and delivery, Matt focuses on building and leading high-performing teams to produce best-in-class software products and technologies. Matt is a graduate of Stonehill College and has a master’s degree in Software Engineering from Brandeis University. He resides in New Hampshire with his wife and three sons.

Brook has more than 20 years working in various aspects of drug development including work for CROs (clinical and preclinical), CDMOs, and eClinical technology companies. In addition to extensive experience building and leading marketing and sales teams, Brook has also filled roles in project management and technology.

Kristen’s expertise in the CRIO software suite is unmatched. Kristen is CRIO’s in-house product guru who brings an analytical approach to identifying product success and solving platform issues. Kristen earned a BA in Business Management and Mathematics from Lesley University. Ultimately, life is all about balance. Off hours, you’ll find her unwinding at one of Boston’s many craft breweries, or watching “The Office” with her pit bull, Sasha.

With over 20 years of experience in the technology industry, Bala has shaped several cutting-edge engineering developments. Bala was a member of America Online’s core team that launched AOL Instant Messenger. At Seachange, he helped build software that ran on a majority of cable systems, delivering over 50% of video on demand content to U.S. households. At CRIO, Bala partners with other strategic owners to manage  CRIO’s back-end systems. Bala holds a BS in Physics from the University of Massachusetts.

Tony has established a reputation for being an agile and motivational leader of our customer success team. Tony comes to CRIO with over a decade of experience in customer success management and championing customer-centric tech solutions. Most recently, Tony served as a customer success manager at Datadog, a monitoring and security platform for cloud applications. He is currently pursuing a certification in Management & Leadership from Wharton Business School.

Jennifer manages talent experience for CRIO’s work-from-anywhere team. Before joining CRIO, she was the Head of Talent Experience at AccumTech. Jennifer is an alumna of Western Michigan State University and a member of the American Business Women’s Association.

CRIO’s approach revolves around the user experience. As the Senior Director of UX, Elvis spearheads the improvement of digital experiences across our platform and oversees all design efforts on our UX roadmap. Elvis gathers insight at each stage of the design journey, ensuring that final outcomes are validated by customer input. With over a decade of in-depth experience leading end-to-end design efforts, Elvis is recognized for his skills in transforming business requirements into enjoyable user experiences.

As the Director of Corporate QA and Compliance, Marc is leading the corporate security, quality and compliance initiatives at CRIO. Additionally, he’s serving as CRIO’s Data Protection Officer. Prior to CRIO, Marc was leading the Quality Assurance efforts at snapIoT, now part of Labcorp Drug Development. Before snapIoT, Marc was a key member of the Corporate Compliance and QA group at Clinical Ink from 2012-2021 and served as its Data Protection Officer from 2018 to 2021.